Autonomous CX Agent

Every customer gets your best agent

Meridian resolves billing disputes, troubleshoots issues, and books appointments autonomously. Your human agents handle the conversations that actually need them.

Billing resolution
Resolved
Customer
I was charged twice for my Pro plan this month. Can you fix this?
10:42 AM
Meridian
I can see the duplicate charge of $49.00 on March 14. I've initiated a refund to your Visa ending in 4821. You'll see it in 3-5 business days.
10:42 AM · 4s
That was fast. Thanks.
10:43 AM
You're welcome. I've also flagged the billing system issue that caused this. Refund confirmation is in your email.
10:43 AM · 2s
Resolved in 38s · CSAT 5.0
Technical support
CSAT 4.8
Customer
My dashboard keeps showing "sync failed" for Salesforce. I've already reconnected the integration.
2:15 PM
Meridian
I see the issue. Your Salesforce API token expired at 1:48 PM. I've rotated the token and triggered a fresh sync. Data should flow within 2 minutes.
2:15 PM · 6s
It's syncing now. How did you figure that out so fast?
2:18 PM
Checked your integration logs, identified the auth failure, and cross-referenced with Salesforce's status page. I've also set up an alert so you'll know before it breaks next time.
2:18 PM · 3s
Resolved in 3m 12s · CSAT 4.8
Appointment booking
Resolved
Customer
I need to reschedule my onboarding call. Sometime Thursday afternoon works.
9:03 AM
Meridian
Thursday works. I see openings at 1:00 PM, 2:30 PM, and 4:00 PM ET with your CSM, Jamie. Which works best?
9:03 AM · 3s
2:30 please.
9:04 AM
Done. Thursday at 2:30 PM ET with Jamie. Calendar invite sent. I've shared your account context so Jamie can pick up where you left off.
9:04 AM · 2s
Resolved in 52s · CSAT 5.0

Trusted by CX teams at

LatticeRampNotionLinearVercelLoomFigmaRetoolWebflow
How Meridian reasons

Not a flowchart. An agent that thinks.

Meridian reads the full conversation, retrieves relevant context, checks your policies, and takes action. Every step is auditable.

01

Context retrieval

Pulls customer history, account state, and prior conversations from your systems in real time.

fetch customer.account
// plan: Pro, since: 2024-01
// last_ticket: billing, 14d ago
fetch stripe.charges
→ duplicate $49.00 on 03/14
02

Policy check

Validates the action against your rules. Refund limits, escalation triggers, approval chains.

check refund.policy
→ auto-approve < $100
check customer.tier
→ Pro: no approval needed
// confidence: 0.97
03

Execute & verify

Takes the action, confirms the outcome, and logs an audit trail. Escalates if confidence drops below threshold.

action stripe.refund($49.00)
→ refund_id: re_3Mq8kL
send email.confirmation
→ delivered 10:42:38 AM
// resolution: 38s, no escalation
See it work

Watch Meridian resolve a real ticket

A 90-second walkthrough of Meridian handling a billing dispute end-to-end. No scripts, no cherry-picked examples.

meridian-demo-2026.mp41:32
Results

What changes when 80% of tickets resolve themselves

CX team collaborating in a modern workspace
Lattice

"We went from 42 agents handling 6,000 tickets a week to 18 agents handling the 1,200 that actually need a human."

82%Auto-resolved
4.9Avg CSAT
$1.2MAnnual savings
Ramp

"Median resolution time dropped from 4 hours to 47 seconds. Customers stopped dreading the support flow."

47sMedian resolution
91%First-contact
Notion

"Meridian handles workspace permissions, billing, and SSO config autonomously. Our team focuses on product feedback now."

3,400Weekly auto-resolves
12sAvg first response

See Meridian resolve your actual tickets

30-minute call. We'll use your real support data.