HIPAA-compliant AI health agent

Your patients are cared for while your team sleeps

Careway handles the 80% of patient interactions that don't require a clinician. Post-discharge check-ins, medication reminders, symptom triage — in 30 languages, around the clock.

Deployed across 200+ hospitals. Trusted by the care teams at Memorial Regional, Dignity Health, and CommonSpirit.

Overnight Outreach Summary
Apr 1, 2026 · 6:00 AM – 6:00 AM
847
Patients reached
+12% vs. last week
832
Confirmed recovering
98.2% positive
12
Escalated to nurse
-3 vs. last week
3
Directed to ER
— Stable
Patient Type Language Duration Status
Maria Gonzalez Post-discharge · Knee replacement
Check-in
Spanish
3m 42s
Completed
James Chen Medication refill · Metformin 500mg
Refill
Mandarin
2m 18s
Completed
Fatima Al-Rashid Post-discharge · Chest pain obs.
Check-in
Arabic
6m 51s
Escalated
Robert Williams Chronic care · CHF management
Symptom check
English
4m 12s
In progress
Yuki Tanaka Appointment reminder · Dr. Patel
Reminder
Japanese
1m 34s
Completed

Clinical workflow

Built around how care teams actually work

Careway follows the same protocols your nurses do. It knows when to reassure, when to ask the next question, and when to hand off to a human. Every interaction follows evidence-based guidelines validated by our clinical advisory board of 14 practicing physicians.

01
Proactive outreach
Careway initiates calls based on clinical rules: 24h post-discharge, medication refill windows, chronic care schedules.
"Hi Maria, this is Careway calling on behalf of Dr. Chen. How are you feeling after your knee replacement on Tuesday?"
02
Structured assessment
Follows evidence-based protocols to assess symptoms, medication adherence, and recovery progress. Adapts questions to patient responses.
"On a scale of 1 to 10, how would you rate your pain right now? And are you able to bend your knee to 90 degrees?"
03
Clinical escalation
When responses exceed clinical thresholds, Careway transfers immediately to a nurse with full conversation context. No re-explaining.
"I'd like to connect you with a nurse right now to discuss your symptoms. Please hold for a moment."
04
Outcome documentation
Every interaction is logged to the EHR with structured data: symptom scores, medication confirmations, escalation rationale, next steps.
EHR note: "Post-discharge check-in completed. Pain 4/10, ROM progressing. Medication adherence confirmed. No escalation required."

Live transcript

Read exactly what Careway said

Every conversation is logged word-for-word. CNOs can audit any interaction, review escalation decisions, and train clinical protocols. Full transcripts are stored for compliance and quality assurance — searchable by patient, condition, language, or outcome.

Healthcare professional reviewing patient information with a colleague
Maria Gonzalez MRN 4821-7390 · Post-discharge day 2 · Total knee arthroplasty
ES · Spanish
Careway
Hola Maria, le llamo de parte del Dr. Chen del Memorial Regional. Quiero saber como se siente despues de su cirugia de rodilla del martes. Como esta hoy?
2:14 PM
Patient
Bien, pero me duele un poco cuando trato de doblar la rodilla.
2:14 PM
Careway
Entiendo. En una escala del 1 al 10, donde 10 es el peor dolor, como calificaria su dolor ahora?
2:15 PM
Patient
Como un 4. Es manejable.
2:15 PM
Careway
Eso suena dentro del rango esperado para el segundo dia. Ha estado tomando su ibuprofeno cada 6 horas como se indico?
2:15 PM
Patient
Si, lo he tomado a tiempo.
2:16 PM
Careway
Perfecto. Ha podido hacer los ejercicios de rango de movimiento que le mostro el fisioterapeuta? Puede doblar la rodilla a 90 grados?
2:16 PM
Patient
Casi. Llego a como 80 grados creo.
2:16 PM
Careway
Ese es un buen progreso para el dia 2. Continue con sus ejercicios y la proxima cita con el fisioterapeuta es el jueves. Le volvere a llamar manana a la misma hora para ver como sigue. Que tenga buena tarde, Maria.
2:17 PM
Completed · No escalation required · Pain 4/10, ROM 80° · Next check-in: Apr 2

Measurable outcomes

The metrics hospital executives care about

Careway's impact shows up in the numbers that determine your CMS rating, readmission penalties, and board reporting. These results are from Memorial Regional Health System after 90 days of deployment across 12 hospitals.

47%
Reduction in no-shows
Proactive reminders with two-way confirmation. Patients confirm, reschedule, or get transportation help — before missing the appointment.
Before Careway: 30% no-show rate
After 90 days: 16% no-show rate
3.2x
Nurse capacity multiplier
Each nurse now oversees 3.2x more patients. Careway handles routine follow-ups, freeing nurses for complex clinical judgments only they can make.
Before: 1 nurse : 18 patients
After: 1 nurse : 58 patients (routine)
$2.4M
Annual penalty savings
Reduced 30-day readmissions from 18.2% to 11.7% across a 12-hospital system. CMS penalty reduction pays for Careway 4x over.
Readmission rate: 18.2% → 11.7%
HCAHPS improvement: +14 points

Language coverage

Every patient in their own language

Careway speaks 30 languages with native-level fluency. No interpreter scheduling, no language line hold times, no missed nuance. Language detection is automatic — if a patient switches from English to Spanish mid-conversation, Careway follows seamlessly.

Spanish 🇪🇸
Hola Juan, le llamo de parte del Dr. Williams. Como se ha sentido desde que salio del hospital el lunes?
Bien, pero tengo un poco de hinchazon en el tobillo.
Entiendo. La hinchazon puede ser normal, pero quiero asegurarme. Puede presionar la zona hinchada con un dedo y decirme si queda una marca?
Mandarin Chinese 🇨🇳
您好，王女士。我是Careway，代表李医生联系您。您今天的二甲双胍吃了吗？
吃了，早上和晚上都吃了。
很好。您最近有没有感到头晕或者恶心？这些可能是药物副作用。
30
Languages supported
0s
Interpreter wait time
96.8%
Patient comprehension score
24/7
Availability, every language
Healthcare professional in clinical setting

From care teams

My team was drowning. 40% turnover, constant overtime, and patients were falling through the cracks. Now I look at the dashboard every morning and I know — my patients were cared for even when we were asleep.
Dr. Sandra Liu
Chief Nursing Officer, Memorial Regional Health System (23 hospitals)
40% → 18%
Nurse turnover reduction
2,400
Patient calls per night
98.6%
Patient satisfaction
14 min
Avg. escalation response

Integration

Plugs into your existing stack

Careway connects to your EHR, scheduling system, and communication tools. No rip-and-replace. Typical deployment takes 6 weeks from contract to first patient call, including clinical protocol configuration and staff training.

EHR Systems
HL7 FHIR integration with Epic, Cerner, and MEDITECH. Reads patient records, writes encounter notes, updates care plans.
Epic · Cerner · MEDITECH
Telephony
SIP trunking with Twilio, Vonage, or your existing PBX. Outbound calls, inbound handling, and warm transfers to live staff.
Twilio · Vonage · PBX
Analytics & BI
Real-time dashboards, CMS quality measure exports, and BI connectors. Snowflake, Tableau, and custom HCAHPS reporting.
Snowflake · Tableau · CMS

Your patients shouldn't wait
for your team to wake up

See how Careway can extend your care team's reach without adding headcount. Live deployment in 6 weeks. HIPAA-compliant, SOC 2 certified, and backed by a clinical advisory board.

Request a demo Read the clinical whitepaper